I've automated most of the boring client stuff by now. Invoice reminders, meeting notes into a summary, first drafts of proposals.
But I still write every "sorry, this is going to be late" email by hand. Every time I've tried a template it reads like a robot apologizing, and clients can tell. The one email where trust is on the line feels like the wrong place to save four minutes.
Curious where other people draw that line. What's the one admin task you've deliberately kept manual, even though you could automate it? Is it a trust thing, a quality thing, or did automating it once go badly?
