Zendesk announced on 9 September 2025 that Zendesk Sell and the Sell mobile app retire on 31 August 2027 (Zendesk). Sell data is permanently deleted when your subscription ends or from 31 August 2027, whichever is first. Zendesk recommends Pipedrive.

What you can and cannot export

  • Can export (CSV): leads, contacts, deals, notes, tasks, smart lists, full account data, Total Sales report
  • Cannot export: activity history, appointments, emails, call logs and documents

Pipedrive, or something built for the field?

Pipedrive is a strong pipeline CRM for deals. If your Sell users work deals from a desk, follow Zendesk's advice. But if your Sell users are reps in the field who visit the same customers on a cycle, take orders and collect payments, a deal pipeline is the wrong shape.

What a field team gets with Beatplan

  • Daily visit plans per rep
  • GPS-verified check-ins with photos and notes, and visit history per customer
  • Orders at the visit, through review, dispatch and payment
  • Cash, cheque and bank collections with slip photos, validated by accounts
  • Customer balances, targets by rep, territory and region, and a manager dashboard
  • iPhone, Android and web, under your own brand

What Beatplan does not do: no live location tracking, no route optimisation, no CRM deal pipeline, and no Salesforce or Zendesk sync. Dealer orders need a connection; visits, daily plans and payments work offline.

Switching takes a day

Beatplan is sold once with the full source code: US$2,900 for your own company, unlimited reps. Your IT person or IT provider deploys it in a day with the included guide and an AI coding assistant (Claude Code, Codex or ChatGPT): the database on your own Supabase account, the web console, and the phone app for your reps. No per-user fee, no annual commitment; hosting from about US$25 a month.

Full page: Zendesk Sell retirement: an option for field teams

Try it: live demo, no sign-up · beatplan.app · what it does and doesn't do

Disclosure: I work on Beatplan.app. This article was written with AI; facts were checked against the vendors' own pages in November 2026. Check current vendor documentation before acting.