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Why 78% of customers try to bypass your AI agent

Jesse Sumrak Twilio Blog 2026-08-28 08:00 21 views

New Twilio research finds 78% of consumers have tried to bypass an AI agent to reach a human. Here's why (and what to do about it).

Read original: https://www.twilio.com/en-us/blog/insights/why-customers-bypass-ai-agents

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